Thank you for shopping with Baller Mom at ballermom.ca
We value your business and support. Please note each order is carefully taken care of once an order is received. However we can not control how the items are handled once they leave our facility.
All orders are final sale. However if there’s a concern with your item you may be eligible for an Exchange Only. To be considered, your item must be in the same condition and original package that you received it (except for trying on but must not have stains or signs of being worn).
- Carefully check all product details (i.e. measurement, color, size) before you complete your purchase as we verify each claim on a case by case basis.
- You have 3 calendar days to address any concerns with your order.
- Email us your request to ballermomcanada@gmail.com with the subject line “Order Concern”
- Include your name (first and last) and Order Confirmation number along with the photo and describe your reason.
- Sale items are not eligible for return or exchange.
- Customized items are not eligible for return or exchange.
- Always contact us BEFORE you return any goods.
- For further assistance email us ballermomcanada@gmail.com
